Community impact

The Strategic Communication pillar interlocks with the other three pillars of our model, and is the guiding principle which enables the organisation to engage with our stakeholders in a transparent dialogue. This pillar is the vital element of sustainable development, in implementing and strengthening our ‘license to operate’ efforts. This pillar further reflects our commitment to becoming a more transparent and responsible corporate citizen.

Our four pillars guide our stakeholder engagement and help us to build trusted relationships. As a consequence of these engagements and to respond to stakeholders’ areas of interest we developed our Sustainable Development Framework. The Framework comprises policies, technical standards, management standards and guidance notes across the pillars to establish clear standards, set targets for improving performance and maximise value to our stakeholders.

Since introducing our Sustainable Development Model and supporting Sustainable Development Framework in 2020-21, we have implemented our policies, standards and processes across the Group.